1. What is your return policy? You can return your order within 10 days of receipt and receive a full refund, provided the item is unused and in its original condition. For more details, please see our refund and return policy.

2. How do I initiate a return?

To initiate a return, please email us at [email protected] or call us at (201) 972-6160. We will guide you through the return process and provide further instructions.

3. How long will it take for my refund to arrive?

After receiving your returned item, we will inspect it. If the inspection is successful, your refund will be processed within 5-10 business days. The refund will be credited to the original payment method used when you made the purchase.

4. Do you offer exchange services?

Currently, we do not offer direct exchange services. If you wish to exchange an item, please return the original item to receive your refund and then place a new order.

5. Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that haven’t shipped yet. If your order has already shipped, you’ll need to follow our return process.

6. How much is shipping?

Shipping costs will be calculated at checkout based on your shipping address and order weight. We occasionally have free shipping promotions; please visit our website for the latest offers.

7. How long does shipping take? Orders are typically processed and shipped within 1-3 business days. Delivery time varies depending on your location and the shipping method you select at checkout.

8. What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods. You can see a list of all accepted payment methods at checkout.

9. Can I track my order?

Yes! You will receive a confirmation email with a tracking number after your order ships. You can use this number to track your package status.

10. How do I contact customer service? You can contact our customer service team by emailing [email protected]

or by calling (201) 972-6160. We’re here to help!

11. What if my order is damaged or defective?

If you receive a damaged or defective order, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue, and solutions may include replacing the item or a refund.