At Opulent Threa LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. 10-Day Refund Period

You have 10 days from the date you receive your order to request a refund. To qualify for a return, your item must be unused and in its original condition as received, with all original labels and packaging intact.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Please email us at [email protected] or call us at (201) 972-6160 to inform us of your intention to return the item. Please provide your order number and the reason for the return.

Return Process: Once your return request is approved, please carefully pack the item and return it to us. Unless the return is due to our error (e.g., sending the wrong item), you will be responsible for return shipping costs.

Tracking Your Return: We recommend using a trackable shipping service, as we cannot guarantee that we will receive your return.

3. Refund Processing

Upon receiving your returned item, we will inspect it to ensure it meets our return policy. If it does, we will process your refund within 5-10 business days. The refund will be credited to the original payment method used at the time of purchase.

4. Non-Returnable Items

Some items may not be returnable, including but not limited to:

Items showing signs of use or wear

Clearance or sale items (unless otherwise stated)

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item to receive a refund before placing a new order for the desired item.

6. Contact Information

If you have any questions about our refund and return policy, please contact us:

Email: [email protected]

Phone: (201) 972-6160

Address: 1750 N BAYSHORE DR APT 4206

MIAMI FL 33132

Thank you for shopping at Opulent Threa LLC!